Our new Casino opened just two weeks ago, and I assure you that it is far from old and dumpy. We have officially said 'Farewell' to our Kanesville Queen Riverboat Casino, replacing her with a entirely new, land-based Casino on the other end of our property. I see that your experience came from 11 months ago, and do want to let you know of several major changes that have taken place since that time. S0medude, Thank you for taking the time to review our casino here on TripAdvisor. Just my opinion, try it out for yourself.everyone enjoys nuances and intangibles of different places. Other places to spend my entertainment dollars. Needs winners and looser slots to keep me coming back. The initial frenzy of the 'grand' (and I use that word lightly) is over and the regulars are back and the excitement has already ended after about a month. The beverage service is either self-serve or slow-serve, you pick. I liked the boat better, especially the diamond lounge. The new Diamond lounge has no video poker machines at the bar anymore and is also quite small. The bar has some seats with video poker and some without. Only one bathroom (right near the entrance) on the entire floor. Very few winners around in the area in which I played slots. There is a variety of slots, but only two craps tables and one has a $5 minimum and the other a whopping $10 minimum. It is quite small and filled with smokers including pipe and cigar smokers who really reek (and they don't have to pay for my dry cleaning bills). Visiting the Harrah's new casino, I was unimpressed.

We are always looking for ways to improve, so please feel free to grab a member of our Management Team the next time you stop by – we would love to hear your suggestions Hospitably, Ryan M. In addition, we have also added two large features with our Sushi Station and our delicious Chocolate Fountain, neither of which were in place before the remodel. As you stated, we have made a number of changes to our buffet: we have relocated stations, replaced countertops, replaced the displays, replaced all of the tables and chairs, made changes to the flooring, and replaced all of our signage. However, we prepare very well for these crowds to ensure that you always have a great experience regardless of our business levels. As you know, our Tuesday promotion has such an amazing value that it does bring very large crowds during both our lunch and dinner periods.

We also believe that our Buffet offers an incredible value with over 175 options to choose from, there is always something on the menu for everyone. Doug K, Thank you for sharing your comments about our Fresh Market Square Buffet with us here on TripAdvisor.

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